Today’s survey findings from watchdog Transport Focus show that less than half of lorry and coach companies are satisfied with England’s major roads. This is deeply concerning.
National Highways must place greater priority on the experience of users. Road freight and coach industries should be at the heart of decisions relating to the Strategic Road Network.
With 79 percent of freight moved on our motorways, road freight plays an irreplaceable role in our supply chains. Reliable and predictable journeys are essential for our productivity and economic growth.
Increased satisfaction measures on the issues most important to users including: improved road surfaces; better information about roadworks, unplanned disruptions and unplanned delays; should be monitored and evaluated. We look forward to user satisfaction measures being linked to the objectives for National Highways.
Transport Focus’ survey measures the satisfaction from businesses on a variety of metrics related to motorways. Overall motorway satisfaction in the freight sector sits at around 49 percent, below 2020-21 levels at 55 percent.
RHA will continue to press National Highways and the Department for Transport to make these issues a priority.